We are working with a company located in the Brooklyn Navy Yard that is seeking to hire a Customer Service Specialist (Part-Time). The company is a growing e-commerce fashion brand that creates menswear-inspired apparel designed to fit a diverse range of female, trans, and non-binary bodies.
They are looking for a passionate, customer-focused individual who can help support the growth of the brand by providing exceptional customer service. This is a part-time position, with hours ranging from 5 to 15 hours per week, and the potential for increased hours during October and November.
This opportunity is ideal for someone looking to earn additional income while gaining experience with a growing e-commerce business. The position pays $24 per hour.
Qualifications:
• Minimum 2 years of customer service or account management experience.
• Bachelor’s Degree preferred.
• Strong computer skills (MSWord, Excel).
• Familiar with online ticketing systems,
• Outstanding interpersonal and communication skills. (written and verbal)
• Strong analytical problem solving with ability to multitask.
• Strong listening skills and ability to empathize with an individual’s experience
• Team player with a willingness to learn and jump in where needed
• Bonus: familiar with e-commerce
• Bonus: Experience in fashion
Key Qualifications (Must-Haves):
- Proven track record in the Customer Experience
- Excellent communication skills, both verbal and written
- Familiarity with their customer base
Responsibilities:
• Collaborate with manager to provide knowledge, assistance, and recommendations to customers
• Able to problem-solve and brainstorm ways to de-escalate customer issues
• Provide exceptional customer service in a timely fashion
• Process returns from customers
• Ability to maintain individual task list, and be an independent worker
• Handling daily administrative tasks
• Providing support for customers via online chat
• Helping customers select suitable merchandise for themselves and as gifts and give sizing
recommendations based on our company data
• Stay up to date on new products and company news by attending meetings and following outward
communications
• Establish positive relationships within our small group of team members.
• Growth opportunities depending on experience and interest.