Crystal Window & Door Systems, Ltd. is an award winning manufacturer of a full production line of quality, energy efficient vinyl and aluminum windows for residential and commercial use. We are currently looking for Customer Service Representative to join our fast-paced and innovative team.
The primary responsibilities of this position include, but are not limited to the following:
- Respond to customer calls, walk-in customers and emails, and answer questions about damaged products.
- Handled customer complaints or concerns about defective products.
- Determine if the damaged products are under valid warranty coverage.
- Provide the quotations for replacement materials, parts, accessories, and repair service labor charges to customers or homeowners.
- Measure the broken products or other items and enter accurate information to the system.
- Prepare and process repair orders and ensure they are fulfilled.
- Schedule repair services appointments for customers to fix on-site defective products.
- Review complaints from customers and record type and scope of service to be performed.
- Work with the Service Technician to ensure that all the replacement parts, accessories and items are ready for customers.
- Determine and schedule repair services for customers.
- Inform and dispatch Service Technician to perform repair services in various job sites.
- Keep records of repairs, installation, removal of equipment or appliances, and hours required for each job.
- Log all repair services and orders in the database system accurately.
- Perform general administrative tasks, such as copying and filing.
Qualifications:
- Associate degree or Bachelor degree preferred
- Minimum of 1 year of customer service experience
- Outstanding phone and email etiquette
- Able to manage multiple tasks simultaneously
- Pay attention to details.
- Proficiency in MS Office
- Exceptional communication skills
- Bilingual in English and Mandarin/Spanish preferred.
Salary:
- Gross hourly rate: $ 20.00 ~ $21.00 per hour
* This is not remote job. *
Crystal Window & Door Systems, Ltd offers the comprehensive benefit package including 401K matching plan, FSA, health, dental & life insurance plan, paid vacations, holidays, sick/personal leaves and other benefit plans. Crystal Window & Door Systems, Ltd is proud to be an Equal Opportunity Employer.
For immediate consideration, please submit your resume to hr@crystalwindows.com.